Avaya's multi-year supply chain transformation began with a vision. That vision was fuelled by a desire to spend less time on low-value, reactionary activities (like translating and moving data) and more time on high-value, proactive activities that would have a real impact on the business.

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In this case study published by Aberdeen Group, learn how Avaya:
  • implemented a long-term, five phase action plan based on a clear vision of what needed to happen and what success would look like
  • addressed challenges common to many organizations, including disparate processes, multiple ERP systems and lack of supply chain visibility
  • used technology as an enabler, coupled with people and process to create a supply chain organization focused on continuous improvement and innovation

P.S. We’re particularly fond of this case study because Avaya chose RapidResponse as their single supply chain planning system, forming the overall foundation for their successful transformation.

Avaya's Supply Chain Transformation
FIVE-PHASE JOURNEY ADDRESSES:
  • Disparate Processes
  • Multiple ERPs
  • Lack of Visibility